Refund & Cancellation Policy

1. 7-Day Money-Back Guarantee

We want you to be 100% satisfied with Festie App. If you purchase any paid festival plan or workspace upgrade and are not completely satisfied within 7 days of purchase, you are eligible to request a refund subject to the conditions listed below.

2. Event Cancellations & Rescheduling

In the event of a festival cancellation or rescheduling, users requesting a refund or subscription credit must submit official supporting documentation of the Event Cancellation or Rescheduling to the Festie team.

To qualify for an Event Cancellation or Rescheduling refund, all of the following conditions must be met:

• No Results Published: The event must not have officially started or published any results on the Festie platform.
• Remaining Subscription Days: The active plan must have more than 50 remaining subscription days at the time of request submission.

3. Processing & Credit Timeline

Approved refunds are processed immediately and credited back to your original payment method (Credit Card, Debit Card, or Bank Transfer) within 3 to 5 business days.

4. How to Request a Refund

To request a refund, users must first contact the Festie team to receive the official request mail document. Once received, complete and submit the document back to our team via email at hello@festie.app.